Terms and Conditions
Payment Options
Online order payments are taken via the checkout on my website. The payment will be taken through Paypal or Stripe with a credit or debit card.
I also accept payments by bank transfer, please contact me by phone or email to arrange payment.
A 50% deposit is required for custom orders and the balance is due for payment upon completion.
Delivery
UK
All orders sent within the UK are shipped FREE of charge.
UK delivery for jewellery purchased from Sally’s shop is FREE and items will be sent by Royal Mail "Signed For 24 or 48", or Royal Mail "Special Delivery", depending on the value and urgency of your order. Please let Sally know if your order is urgent.
International orders
All international orders are shipped FREE of charge. All orders are automatically shipped using Royal Mail International Tracked service, and I will provide you with a tracking number to follow your parcel's progress once posted.
Please let Sally know if you would like to upgrade to DHL. Sally can provide a quotation.
Please note, the customer is responsible for any taxes and handling fees. Please allow up to 5 working days to arrive.
Delivery details
The customer is responsible for providing accurate contact and shipping address details.
Hallmarking
Jewellery that requires a hallmark are indicated in the item description.
Production times
Most pieces are made to order. Order times for individual items in Sallys shop are specified alongside each product description. Typically, an item can be ordered within 4 – 6 weeks. Please get in touch to discuss if an item is required for a specific date.
Custom Jewellery Every custom piece is unique and production times can take up to 8 weeks to make from payment of your deposit. Please allow time for your design to be discussed and finalised beforehand.
Covid If Covid19 outbreak restrictions require any of my suppliers and refiners to close or if I am required to isolate, the timescales may increase. I will keep you fully appraised of all the timescales should this happen.
Custom Pieces
Sally will ensure that all customers ordering custom jewellery are provided with an accurate item description and bespoke quotation. The quotation may include drawings, photography and gemstone options. Please take care to ensure you provide a concise description of any design requirements required.
Returns and Refunds
Ready to ship items may only be returned at our sole discretion. Please get in touch with Sally to discuss.
Custom pieces
Sally will take every care to create a unique, handmade and bespoke piece to order and therefore custom pieces cannot be returned. If, for any reason, you are unhappy with your jewellery, Sally is happy to discuss your options. Please get in touch with Sally.
Your jewellery purchase is confirmed once we receive your payment and can only be cancelled within 24 hours.
Repairs
Repairs can only be made to jewellery items that have been made by Sally. Please get in touch to discuss the nature of the repair. We are happy to provide a quotation to repair a damaged item.
Website content and images
Sally has taken care to ensure each jewellery image is an accurate representation of the item. Alternative view images can be supplied upon request. All jewellery designs featured on this website are the property of Sally Grant Jewellery. All website content including text, images and graphics is copyright Sally Grant Jewellery.